Delivery & Refund Policy

Delivery Policy: 

We strive to deliver your exquisite jewelry items promptly and securely. Here's what you can expect:

  1. Shipping Time: Our team works diligently to process and ship orders within 1-5 business days from the date of purchase.
  2. Shipping Methods: We offer two shipping options: regular post service (11-15 days) and EMS (6-10 days).
  3. Shipping Costs: Shipping costs are calculated based on your location and the chosen shipping method. The total shipping cost will be displayed at checkout.
  4. Tracking Information: Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.
  5. International Shipping: We offer international shipping to many countries. Please note that customs fees, taxes, or import duties may apply and are the responsibility of the recipient.

Refund Policy:

Your satisfaction is our priority. We offer a straightforward refund policy:

  1. Refunds for Non-Delivery or Damage: If your jewelry item is not delivered or arrives damaged, please contact us immediately. We will initiate a refund or replacement as per your preference.
  2. Condition of Delivered Items: It's essential to inspect your item upon receipt. If the item arrives incomplete or damaged, please document the issue with the postal service at the time of delivery. This step is crucial for us to process an insurance claim for the damaged item.
  3. Refund Processing: Refunds will be issued using the same payment method you used for your purchase. The processing time for refunds may vary, but we aim to complete them as quickly as possible.
  4. Contact Us: If you have any questions or concerns about your order, delivery, or refunds, please don't hesitate to reach out to our customer support team at mail@baltic-amber.biz. We are here to assist you promptly and courteously.

Thank you for choosing our jewelry, and we look forward to providing you with exceptional service.